Privacy Policy for Outback Auto Hub
At Outback Auto Hub, located at 2847 Boundary Road, Richlands, QLD 4077, Australia, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information gathered through our online platform and in connection with the automotive services we provide, including vehicle servicing, mechanical repairs, tyre fitting and balancing, wheel alignments, brake system checks and repairs, pre-purchase inspections, logbook servicing, diagnostic scans, air conditioning re-gas and repairs, battery replacement, and suspension repairs.
1. Information We Collect
We collect various types of information from and about users of our site and services:
- Personal Information You Provide: This includes information you provide when you use our site, schedule a service, request a quote, or communicate with us. This may include your name, address, phone number, email address, vehicle make, model, year, VIN, and payment information.
- Vehicle Information: Details about your vehicle relevant to our services, such as service history, repair records, and diagnostic data.
- Automated Data Collection: When you visit our online platform, we may automatically collect certain information about your device and browsing actions. This may include IP addresses, browser type, operating system, referring URLs, access times, and pages viewed, often through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services, including scheduling and performing automotive repairs and maintenance.
- To process transactions and send you related information, including confirmations and invoices.
- To communicate with you, including responding to your inquiries, providing service updates, and sending appointment reminders.
- To improve and personalize your experience on our site and with our services.
- To detect, prevent, and address technical issues and security incidents.
- To comply with legal obligations and enforce our terms and policies.
3. Disclosure of Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and IT services. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights and Safety: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. However, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You may have the right to request the deletion of your personal information under certain circumstances.
- Objection: You may have the right to object to the processing of your personal information in certain situations.
To exercise any of these rights, please contact us using the contact details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Outback Auto Hub
2847 Boundary Road
Richlands, QLD 4077
Australia